Honest... had a customer ask me for 3 stroke oil yesterday. Swore up and down that he had a 3 stroke motor. When we told him there is no such motor, and that he had either a 2 stroke or a 4 stroke he litterally swore at us and said he'd just go to a boat store that actually knew something about motors.
See ya and good luck!
I'm not even sure you actually can have 3 strokes... seems like it would take everything out of balance.
Maybe he meant 3 cylinder? ???
Rotary (Wankel) are kind of a 3 stoke motor. Not sure if they put it in a boat motor. I had an old Arctic Cat snowmobile with a Wankel in it when i was much younger.
That's why I got out of retail a long time ago. First customer I ever helped at my first (sporting goods) retail job asked "what kind of gun powder do I buy that will give the biggest explosion in a homemade cannon?" Soon after I was showing a couple guys handguns, then an undercover cop came to ask what they were looking at and chased them out of the store.
Although some people/clients know more about my current job than I do, just ask them!
Stihl makes 4 stroke motors that your still have to mix oil in the fuel. ltd is just standard 2 stroke oil....Maybe it was something like that. I have never heard of it in outboards though. Maybe some off the wall brand..
I sometimes get told what I'm doing wrong on one website or another by people who have never run one. I listen just in case they really are a genius or something?!? ;D
I would have sold him a gallon and a half of oil and told him if you use it all at once it converts to 3-stroke oil!!!
I take it he didn't identify the brand?
Hmmmmmm....... Maybe you should just get with it. The customer is always right. Except for the stupid guy with the 3 stroke outboard.
The easy way out
Would be to ask the make, year and model and then sell him the right stuff
But never mention that they don't make a 3 stroke
but charge double for the special 3 stroke oil. It's very hard to find these days
Botom line would be
He would be happier then hell to find the 3 stroke oil
and you'd make double. it's a win, win opportunity in my book
The customer is allways right!
Guess you could have taken 2 stroke and 4 stroke oil, mixed them together and then sold him 1/2 of it.
Now that's a good solution!
Quote from: dartag on August 29, 2012, 05:53:33 PM
Guess you could have taken 2 stroke and 4 stroke oil, mixed them together and then sold him 1/2 of it.
Now that's a great answer! Maybe he'll come back and I can take care of him. Or maybe he won't (this is more likely).
Quote from: Manxfishing on August 29, 2012, 05:46:23 PM
The easy way out
Would be to ask the make, year and model and then sell him the right stuff
But never mention that they don't make a 3 stroke
but charge double for the special 3 stroke oil. It's very hard to find these days
Botom line would be
He would be happier then hell to find the 3 stroke oil
and you'd make double. it's a win, win opportunity in my book
The customer is allways right!
You should be in customer service! There's a shortage of decent customer service-oriented peopled based on my experiences anymore with quite a few different companies.
I may believe that there is a 3 cylinder engine but never a 3 stroke engine. I'm with manxfishing. Ask make and model and sell him the right stuff and tell him it's the special oil that's hard to come by. I would charge him triple and the knock 30% off the price. Then he thinks he's getting a deal. Best part is that he will be a return customer because he got such a great deal. He would tell all his friends about the great deal he got and before you know it, I got new customers increasing the clientele for my store. I got that University of Michigan degree I got in Finance & Marketing working for me. I guess all that college wasn't a waste after all. My Dad would be proud of me. He was a Michigan man too. Final score Saturday: Michigan 28. Alabama 17. Denard throws for 230 yards and the team rushes for over 350 yards. GO BLUE!!!!
BD. ;D
Now that's a coincidence... I'm a Michigan Grad as well. I majored in Marching Band though... did manage a degree in History too.
Mercury made some three cyl engines, I believe they were 65 hp. ;D My uncle had one on a runabout ;D
Yeah, that's a 3 cylinder... not a 3 stroke.
Quote from: Waterfoul on September 12, 2012, 12:37:35 PM
Yeah, that's a 3 cylinder... not a 3 stroke.
I'm so confused...... :-\'
BD. ;D
Maybe he meant 3-cylinder? Or maybe you were on candid camera?!? If so, let me know when it is on!